About Voyage Healthcare
Voyage Healthcare is a leading multidisciplinary medical group dedicated to providing compassionate, comprehensive, and innovative healthcare services. With a team of experienced physicians and healthcare professionals, they deliver personalized care across various specialties, including family medicine, internal medicine, obstetrics and gynecology, and more.
Voyage Healthcare Medical Billing Team Outsourcing Their Work
The only worry that Voyage Healthcare’s medical billing management team faced was that they were unable to get the claims status on time. This resulted in them unable to track their denials, unpaid or less paid claims. Therefore, they contacted QZ Medx to assist them specifically in finding claims status, directly from insurance.
Strategic Claims Status Data Collection
The first step to know the claims status was by accessing data from eClinicalWorks (eCW), a software dedicated for multipurposes, offering solutions for claims filing and submission, payment posting, patients demographics and much more. QZ Medx, with its team of customer service representatives, started calling insurance companies, for instance, First Health, Medicare, United Healthcare, Blue Shield Blue Cross, etc. The hard task was to ensure we get the desired claims statuses in a month to know what was going on. Luckily, we were able to know about patients’ claims statuses (about 4000 claims) in just 28 working days.
- We used eCW to access claims data in a CSV file.
- Used Skype (Premium) to track down the patient claims status from insurance CSRs.
- Our CSRs put down the data they found from insurance customer service representatives, whether the claim was paid, denied or half-paid and asked the insurance CSRs about the specific reason the claim was denied.
- Once we knew the reason why the claim was denied, we were able to communicate with Voyage Healthcare’s medical billing management team and that way they refiled the claims to make them paid in full.
Key Metrics
- 4000+ claims status.
- 2435 paid claims status.
- 930 denied claims with proper denial codes.
- 540 claims were paid in half and with proper remarks.
- 300K USD revenue recovered as a result of tracking down denied claims.
- Paid claims status posting on eCW.
QZ Medx Saves Your Time and Revenue
We believe that we not only focus on saving your time but also the revenue lost.
- We offer a quick 28-day plan to track down claims status using several medical billing management software, for instance eCW.
- QZ Medx’s team of CSR has expertise in converting denial claims to paid claims.
- Data is a gold mine when it comes to medical billing. Therefore, we focus on accessible data to use for the recovery of lost revenue.
Client’s Testimony
“Working with QZ Medx has greatly improved our medical billing. They help us get payments on time. Their team is very good at solving problems with insurance companies. This means we can focus on taking care of our patients.” – Jeffrey Bakke, M.D. Family Medical at Voyage Healthcare.
QZ Medx Contact Information
Email: info@qzmedx.com
Phone Number: +1(507)514-8461
For more details: Visit our website
